Overview

What Is ITIL? + Key Benefits of this ITIL Certification Course:
This ITIL Foundation Certification training course is where you can start your journey into the realm of ITIL (Information Technology Infrastructure Library). ITIL is the most recognized Service Management framework in IT. It consists of five core disciplines that provide recommendations on:

1) Service Strategy  2) Service Design  3) Service Transition  4) Service Operation 5) Continual Service Improvement

These disciplines represent a service lifecycle framework that enables IT to better align to the business and solve specific operational needs. ITIL is not about creating things like projects do, it’s about delivering IT services that demonstrate real value to the organization.

In this ITIL Foundation course, you gain an essential understanding of the ITIL framework as well as the best practices to more effectively manage IT service delivery to customers. This three-day course taught by real-world ITIL practitioners will provide the knowledge needed to pass the ITIL foundation certification exam, two credits towards ITIL Expert certification, and entry points to more advanced ITIL courses.

What you'll learn

• Prepare for and pass the ITIL Foundation certification exam
• Identify opportunities to develop IT processes using ITIL guidelines
• Interact with IT teams using ITIL terminology and concepts
• Explore IT service management processes
• Recognize the importance of IT and business integration

Who should attend

• Anyone seeking ITIL Foundation certification
• Those interested in controlling IT costs, improving IT service quality, and balancing IT resources
• All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions

Course Preparation:

• Before your event, you will be sent the ITIL Foundation Handbook and a Pre-Course Study Guide, which will let you know which parts of the ITIL Foundation Handbook you should study before class
• To prepare you for the exam, homework and study assignments will be provided each night of the course

Exam Information:

• The ITIL Foundation exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
• Achieving the ITIL Foundation certificate provides two credits toward your ITIL Expert certification
• Attendees must hold the ITIL Foundation (V3 or 2011) Certification in order to move on to the Intermediate or Practitioner levels

All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee:

• Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
• ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

Online or In-person:

• Schedules are busy, but ITIL online training makes it easy to up-level your career. If you need to train for your ITIL certification online, we’ve got you covered.
• Our industry-recognized AnyWare course delivery option gives you the advantages of a live classroom right from the comfort of your computer screen – no matter where you are.

Take Your Big Data Course Online or In-person:

Schedules are busy, but big data training online makes it easy to level-up your career. If you need Big Data online training, we’ve got you covered. Our AnyWare course delivery option gives you the advantages of a live classroom right from the comfort of your computer screen – no matter where you are.